Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Privacy Policy

Last Updated: January 25, 2025

1. Introduction

Welcome to Fasaha ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Arabic language learning mobile application and related services.

2. Information We Collect

2.1 Personal Information

  • Account Information: Name, email address, username, and password
  • Profile Data: Learning preferences, language proficiency level, and progress tracking
  • Communication Data: Messages you send to our support team

2.2 Usage Data

  • Learning Activity: Lessons completed, time spent learning, quiz scores, and exercise performance
  • Device Information: Device type, operating system, app version, and unique device identifiers
  • Voice Data: Audio recordings for pronunciation assessment (processed locally when possible)

2.3 Technical Data

  • Analytics Data: App usage patterns, feature engagement, and crash reports
  • Location Data: Approximate location for content localization (with your permission)

3. How We Use Your Information

We use your information to:

  • Provide and improve our language learning services
  • Personalize your learning experience using AI algorithms
  • Track your progress and provide performance analytics
  • Send important account notifications and updates
  • Provide customer support and respond to inquiries
  • Ensure app security and prevent fraud
  • Conduct research to improve our educational methods

4. Voice Data Processing

When you use voice recognition features:

  • Audio is processed primarily on-device for privacy
  • Some voice data may be temporarily sent to secure servers for advanced analysis
  • Voice recordings are not stored permanently unless you explicitly consent
  • You can disable voice features at any time in app settings

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information in these limited circumstances:

  • Service Providers: Trusted third parties who help us operate our app (cloud hosting, analytics, customer support)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets
  • Anonymized Data: Aggregated, non-identifiable data for research and improvement

6. Data Security

We implement industry-standard security measures including:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Secure access controls and authentication
  • Employee training on data protection practices

7. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete information
  • Deletion: Request deletion of your account and associated data
  • Portability: Export your learning data in a portable format
  • Withdrawal: Withdraw consent for data processing at any time

8. Children's Privacy

Our app is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

9. International Data Transfers

Your information may be processed in countries other than your residence. We ensure appropriate safeguards are in place to protect your data during international transfers.

10. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account at any time.

11. Third-Party Services

Our app may integrate with third-party services for enhanced functionality. These services have their own privacy policies, which we encourage you to review.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email. Your continued use of the app constitutes acceptance of the updated policy.

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us at:

  • Email: fasaha.app@gmail.com
  • Website: https://fasaha.app/privacy

We are committed to protecting your privacy and will respond to your inquiries within 30 days.